Our Methodology: Managing ChangesImplementing a process transformation induces large-scale changes. Changes influence the behavior of both players and end-users, and thus the efficiency of the implemented solution.
From the initial stage to deployment, managing changes should mainly identify and prepare the development of mandatory behaviors and should also deal with the players involved in the project who can, by their involvement / non-involvement, speed it up or slow it down.
The person responsible for the changes must be hierarchically close to the project management team in order to help him to ensure a:
- Smooth communication which will create a positive flow of internal opinions related to the project and mobilize as many involved persons as possible. It will help everyone to take on responsibilities in order to reach the project objectives;
- Management of the project team key players which will define and implement the most effective means in order to call upon all persons who can significantly speed up / slow down the project;
- Coordination of the project team which will strengthen the team’s solidarity and efficiency by enforcing a shared vision of project objectives and by developing synergies in the daily work of the participants;
- Management of the impact on the organization and human relations which will not only adapt the organization(s), but also the staff, to the changes induced by the improvement of processes;
- Training schedule which will – at the lowest possible cost – design and organize employee training in a form adapted to each group of persons involved;
- Preparation of the deployment itself, which will define methods, tools and processes for providing assistance in order to obtain the best solution with a reduced disruption in operations.
